Monthly SHRM Meeting Agenda:

Wednesday, September 8th, 2010

Location:
NECC Riverwalk, 360 Merrimack Street, Bldg 9, Lawrence, MA. Exit 44 of of Rt 495

Speakers:
Dianne Durkin

Cost: This event is free to members and $25 to non members. Guests may attend the first two meetings at no charge.

Topic: Coaching for Commitment

- Effective coaching key to increase productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so they can continually improve and grow. In this session, supervisors and managers will learn a systematic process for intrinsically motivating their employees. This five-step coaching process teaches managers to use questions - and a key questioning strategy - as their most powerful asset.

Dianne will discuss checkpoint and closing summaries, which are critical throughout conversations to ensure that both parties are in agreement about both the situation and appropriate next steps. By using this process, managers will encourage employees to enhance individual performance and increase their contributions to the team.   

Seminar attendees will learn how to:

Provide feedback which supports and empowers your employees while building trust and enhancing your relationships.

Utilize 5-Step process for coaching employees including a key questioning strategy for each step in the process. This is essential for objectively guiding employees through the process.

Flex their communications style to coach employees in a constructive way.

Implement a systematic process to increase the intrinsic motivation of employees.

Support employees to enhance individual performance and increase their contributions to the organization.

 

About our Speakers:

Dianne M. Durkin
Dianne Durkin is the president and founder of Loyalty Factor, a consulting and training company that enhances employee, customer and brand loyalty for some of the nation’s most prominent corporations in America and many smaller businesses. She is also author of “The Loyalty Advantage: Essential Steps to Energize Your Company, Your Customers, Your Brand.” 

With more than 25 years of experience in training and development, finance, direct sales and international marketing, Durkin is continually sought after to lead companies into new markets and directions, handle organizational restructures, and set up programs that will build lasting commitments with employees and customers.

Many describe Dianne as a visionary thinker – with a rare combination of creativity and a strong business sense – who takes abstract ideas and turns them into reality. Durkin quickly gets to the core issues within a company and outlines their impact on the organization and its profits, productivity and people.  

Durkin’s latest book, THE LOYALTY ADVANTAGE outlines the five essential steps to building the Loyalty Advantage process, shows CEOs and mid-level managers how they can make or break a loyalty initiative, and provides a guide for managing in times of large-scale change or crisis.

THE LOYALTY ADVANTAGE features case studies from some of America’s most-admired and best-managed companies—including Amgen, Best Buy, Green Mountain Coffee, KitchenAid, Kronos, Southwest Airlines, Tiffany, Timberland, and Whole Foods. Packed with proven methods for translating allegiance into bottom line results, this timely and practical book shows the power of loyalty in action!

Dianne has been interviewed by National Public Radio and Bloomberg Television & Radio. She has been featured in the New York Times, Wall Street Journal, Fortune, USA Today, Investor’s Business Daily, the Boston Globe, among numerous other publications, and was the subject of a cover story in Learning and Training Magazine.

A graduate of Rivier College, Durkin holds a Master’s Degree from Duquesne University and has completed advanced programs at University of Santa Clara and Babson College. In addition to being active in the Boston Club, Commonwealth Institute, the CEO Club, Who’s Who in America, and Women in World Trade, Durkin is a champion golf player and is fluent in French and Polish.

She presently holds two board positions, the NH Lung Association and Ms NH Senior America. In past years she was on the Advisory Board of Rivier College.     

 

Session Format:

8:00-8:30 Registration
8:30-9:00 Welcome to New members and guests; Networking
9:00-9:10 Sponsor
9:10-10:15 Program
10:15-10:30 SHRM/GMVHRA business

Our Sponsor for this event is:

When a policyholder gets sick or hurt, Aflac pays cash benefits fast. For 55 years, Aflac insurance policies have given policyholders the opportunity to focus on recovery, not financial stress. In the United States, Aflac is the number one provider of guaranteed-renewable insurance. In Japan, Aflac is the number one insurance company in terms of individual insurance policies in force. Aflac insurance products provide protection to more than 50 million people worldwide.
Aflac offers a variety of products which are designed to complement traditional core employee benefits, and are paid for by employees via payroll deduction.

• For four consecutive years, Aflac has been recognized by Ethisphere magazine as one of the World's Most Ethical Companies

• Forbes magazine named Aflac as America's Best-Managed Company in the Insurance category

• In 2010, Fortune magazine recognized Aflac as one of the 100 Best Companies to Work For in America for the 12th consecutive year and also included Aflac on its list of Most Admired Companies for the ninth time.

Aflac Incorporated is a Fortune 500 company listed on the New York Stock Exchange under the symbol AFL. To find out more about Aflac, visit www.aflac.com

For information about Aflac policies and how Aflac can help your business, please contact Peter Bleiberg at (617) 484-3619 or Steven Karas at (617) 795-2050 ext 11."

  
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